
"How much time do you spend on Facebook?" A question, I think should be standard in any interviewing process.
If you were asked this in your next job interview, how would you respond? - "A tad, I guess. Not every day. Ummm, only after I’m done work. I mean, never at work. I mean, never on my work computer or it’."This unfortunately would probably be the typical response. Personally I don’t think you should be worried your employees are wasting time or not actually working -- you should be asking because you want to hire people who take pleasure in using social media tools.
So if you heard that from a perspective employer, how would you answer? -- "Oh! Well yeah, I love Facebook."
I’ve been thinking about this a lot since I’ve been asked to comment on what’s important in drafting a new social media guideline by a few people as of late.
In today’s world, a social media policy is a must for any organization, given the downright freshness of the idea. But many policies I’ve come across reflect too much on the overall relationship to social media -- instead of implementation in a new way to engage customers, supporters and stakeholders of the organization. Social Media is a salvation in the form of an online conversation; the last thing you want is to waste or miss out in that conversation.
There are plenty of organizations out there just not being part of these conversations in order to keep their board members or lawyers happy. Too many organizations approach social media as an exercise in risk management, creating policies that essentially deject its use. Sure, these policies lessen the risks of privacy or liability breeches, productivity losses and reputation damage; but they also do little to encourage the use of social media to create value, to realize the opportunities for problem-solving, relationship-building, and increasing reputation. Risk-oriented social media policies have the added effect of telling all employees -- especially the cautious late adopters of social media -- that social media is a dark and scary place in which known risks outweigh all the possible benefits.
Organizations that take on this type of risk-management approach bound the contributions of forward-thinking, web-savvy employees who are already making successful use of social media tools. So if you need to create a social media policy, think of it as a way to facilitate effective use rather than simply preventing problems. Here's what I think a policy should communicate:
You'll know you've hit a home-run with a good policy when you see your employees' social media activity increase --because they now have an understanding and direction for their online activity. You'll know that you've gotten it horribly wrong if all those bloggers, tweeters and Facebookers swiftly stop.
A great way to help you get started in creating your social media policy, take a look at this policy generator tool from rtraction.
So be forewarned, if after all this, you still think that the risk of something bad happening from letting an employee tweet overshadow any potential benefit of social media, understand: You're scaring away young talent, who will squirm nervously through an interview and then choose to work where social media's value is recognized.
Now with that, let’s start to increase your funding, your revenue, building your brand and strengthen team relationships by creating compelling online communities and a stellar social web presence.
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